Ordering Suggestions
Please remember that the best way to deal with us is by phone. We do accept faxed or e-mailed orders from established customers, but there are usually issues to be discussed on each order because of the individuality of each bike. These issues are most easily resolved by phone. We strongly suggest that you have the correct parts book for the particular motorcycle you are working on, the appropriate shop manual the current British Cycle Supply Catalogue and BCS Priceguide
When Ordering by Phone or E-mail
1) Please have your customer number. If you are a new customer we will give you one.
2) Please order by part number with description and quantity of the item you want.
3) Please have engine and frame serial numbers available.
4) Please separate any items without part numbers from the rest of the order, along with any technical questions.
5) Please read our return policy carefully to avoid misunderstandings.
TERMS: We have no open accounts at this time. Orders can be shipped COD
(in Canada and the U.S.A.) or charged to VISA, MASTERCARD, AMERICAN EXPRESS,
DISCOVER or DINER'S CLUB. International customers can prepay by money order, but
a credit card is best. If you must use a personal cheque, please remember that
it will be held by the banks for three to four weeks, causing your shipment to
be delayed. We now accept PayPal at info@britcycle.com. Or just click the
PayPal logo below.
SHIPPING: Orders from our Canadian warehouse go by fastest mail whenever possible. Orders being shipped from our American warehouse are normally sent by UPS ground. Credit card customers can have their orders shipped Next Day Air if desired. Larger orders may have to be shipped by truck. All orders are insured against loss to the maximum amount available; but any damage in transit must be claimed against the shipping company (We will assist with this). Retain packaging and packing material if there are any shortages or if there is any damage.
How to Order Parts Most Efficiently From BCS
a) Ensure we have your full name and
contact details including all phone numbers, fax, and email, as well as
motorcycle frame and engine serial numbers, so we can make sure you have a
BCS Customer number for best service. If you have a BCS Customer number already,
please quote it in all correspondence and phone calls to save time.
b) If you don't already have the exact
correct factory partsbook for the bike being worked on, order it from us,
preferably in CD form, as these not only contain the parts books but also the
factory service manuals and service bulletins for virtually all years of each
brand. The partsbook will give you a picture, part number, description, and
quantity used, for virtually every part down to nuts, bolts, washers, and
spacers, as well as show order of assembly.
c) Request a current BCS priceguide be
emailed to you so you can look up most recent pricing prior to calling, and can
separate anything that does not show up in the priceguide for attention at the
end of your order.
d) Call in your order any weekday with part
numbers, descriptions, and quantities, and a credit card, and we will confirm
price and availability on each item and get your order underway immediately by
rmail in Canada or overseas, or UPS in the USA. Please ensure we have full
credit card details including cardholder name, billing address, and the 3 or 4
digit verification code. . It is helpful to also mention major modifications to
a bike such as conversion to rigid frame, etc, when placing orders and to have
outer casing length when ordering cables, and bore size when ordering pistons or
rings, to help avoid getting wrong sizes.
We're Here to Serve You
Of course, customers are welcome to order
by mail, by fax, or email, and to pay for parts by COD, by PayPal to
info@britcycle.com, by transfer to our bank account, by prepayment via
moneyorder or cheque, etc and to have parts shipped by other carriers, but
anything other than our suggested methods above are going to take longer to
process. The same goes for orders that require used parts, or special attention
such as rejetting a carb or supplying shocks with special springs or shrouds, so
please allow extra time for this.
While we will bend over backwards to assist
riders who have broken down while on the road by looking up part numbers for
them and rushing out parts by UPS Air, customers who do not wish to get a
partsbook should work through a BCS Dealer rather than directly with us.
We are very happy to offer free technical
and parts assistance to any customer who has the partsbook and service manual
for their bike, and our BCS Worldwide catalogue is free upon request with any
shipment, but it is very hard to help people who don't think having the factory
information for 40 or 50 year old motorcycles is worth the few dollars it would
cost them.
Thanks for helping us help you,
Mark and the BCS Crew